Shipping and Returns
DELIVERY:-
Deliveries will be as soon as possible to the address on your order and are "best effort" based. Usually the product are delivered within 2 to 8 days, subject to delays outside our control.
OUR DELIVERY PARTNERS:-
COOLING-OFF PERIOD: -
We strive to offer a seamless buying experience to our customers. You can return the unopened product within 14 days of receiving the product, no questions asked. A full refund will be issued after receiving the product and verification of it.
RETURN POLICY: -
Contact Lenses:
A) Contact lenses cannot be refunded if their packaging has been opened/tampered.
B) In case you wish to return Contact Lenses, its box & the lenses inside the box must not be opened. It will still be non-returnable if you've opened the box however, the lenses inside are unused.
C) Return is only possible if the box and the lenses inside the box are still sealed and accessories, warranty/instruction papers are still intact.
Return Policy in case of RTO (Return to Origin)
In case of RTO, no charges will be levied. All other T&Cs applicable.
REFUND POLICY: -
Your satisfaction is our goal at Eye Lens World . Which is why, if you’re not so happy with your purchase there’s an easy refund policy for you to avail.
Our quality team will verify all returned products to check if the same has not been used and is in good condition for further sale. Plus, if all the items have been sent back & are completely intact. Post which the refund will be processed.
Refund Cycle:
Complete refund process normally takes about 10-15 working days. This includes time for product pickup, quality inspection, confirmation & refund initiation.
Check all refund modes available & timelines below:
PAYMENT MODE | REFUND MODE | REFUND PROCESSING TIMELINE |
Credit Card | Credit Card | 10-15 Working Days |
Net Banking | Bank Account Online Transfer via NEFT/RTGS/IMPS | 10-15 Working Days |
Debit Card | Bank Account Online Transfer via NEFT/RTGS/IMPS | 10-15 Working Days |
COD | Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS | 10-15 Working Days |
Wallet | Wallet | 10-15 Working Days |
* In case payment is made through UPI option, the refund would take more than 30 days.
Refund Guidelines
Contact Lenses
Return/Refund is only possible if the box packaging and the lenses inside the box are still sealed and any additional accessories, warranty/instruction papers are still intact.
Return/Refund cannot be processed if:
- 1) The box packaging has been opened/tampered.
- 2) The box & the elements inside the box (lenses) are opened.
- 3) The lenses inside are unused but the box is opened.
Other Refund Scenarios:
Refund Scenarios | Eligibility |
If due to any reason the order isn't shipped by Eye Lens World | Refund will be processed by Eye Lens World |
If your shipping address is not serviced by our logistics division | Refund will be processed by Eye Lens World |
Faulty product delivery/damage in transit/wrong product delivery | Refund will be processed by Eye Lens World |
Customer accepts tampered/damaged /opened shipment | Refund will be processed by Eye Lens World only if customer contacts Eye Lens World the same day. |
Customer sends back product/s which are damaged post-delivery /in used condition/are missing accessories | Refund Will Be Denied |
If wrong prescription values are entered at the time of order placement. | Refund Will Be Denied |
If user places multiple/bulk orders by unethical means and also returns the same. | Refund Will Be Denied |
Warranty on Contact Lenses:
Warranty is provided by the Brand. For any issues with product reach out to the Brand. If you need assistance, we are always happy to help.